Backseat
one order, several people talking
lane closed
A car is not one customer.
The driver orders, a kid shouts for a milkshake, the next lane talks into the same microphone. Backseat keeps one cart for all of them — who asked, whose food it is, whether it may change — and shows it next to a cart that books whatever the agent hears.
No microphone, no key. Or pull up to the speaker and run the tests below live.
Order confirmation board
Same tool calls, two carts. Only Backseat answers the agent; the cart on the left books every call it is given.
Single ear, no guards
books every call it is given
Nothing booked.
Subtotal$0.00
Tax$0.00
Total$0.00
Backseat
two ears, guards on
Nothing on the ticket. Lines appear only after a tool call, grouped by whose food they are.
Subtotal$0.00
Tax$0.00
Total$0.00
Lane audio
The agent greets the car as soon as the lane opens.
Regression tests
Each one plays a scripted car into the microphone and scores the cart against an expected ticket. Same scenes, same audio, every run.
X-ray
—
reply latency
—
best
0
barge-ins
0
items held
Voices in the car
Diarization needs about a second of speech per voice.